Store Policies

Product
Our products are historical reference works translated into digital format for use as aides for historical or genealogical research.  All files are in PDF format, a widely used digital format.  PDF's may be read using free software (Adobe Acrobat Reader) from www.Adobe.com, or by other software designed for that purpose.  Our files may be read by Windows or Mac PC's with the correct software.

Delivery Options
1) CD / DVD - Your purchased title(s) will be mailed to you on a CD or DVD ROM for use on your personal computer.
2) Download - Your purchased title(s) may be downloaded following payment.

Shipping
CD / DVD will be mailed via first class mail to the address provided by the customer.  First class mail normally take 3-5 days (from payment) to arrive within the U.S.  International orders will normally take 7-10 days to arrive.   Orders paid with Paypal will be shipped the next business day.   Orders paid with personal check or money order will be shipped following a cleared payment.

Shipping costs are as follows:  Within the US, shipping is $2.50 for orders of 1-3 discs, $3.50 for 4-6 discs, $4.50 for 7 or more discs in one order. For International orders add $1.00 to each category.

There is no shipping cost for downloaded products.

Returns & Refunds
Due to the digital nature of our products, returns for refunds cannot be accepted unless specific conditions apply.

Corrupt Files or Physical Damage
The damaged or faulty disc will be replaced free of charge, but no refunds will be given.

Missing Content
If there are missing pages or text which was not indicated in the item's description and this text is of a significant nature (ie historical or biographical content, records, ect.), not something of minor significance (ie advertisements, few missing words, etc.), then a partial refund will be given.

Photographs, Pictures, Portraits
Many of the available publications contain photographs, pictures or portraits. In some cases these pictures have lost a significant to major amount of clarity, some being too dark even to see what the subject is. In other cases, the clarity is very good. The degree of clarity depends on the way the pages were scanned - some were done simply to capture the text, others were done to capture both text and photographs. Regardless of whether this issue is specifically addressed in the individual item description, refunds will not be given for darkened photographs as the real value of the information is contained in the text.

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